Privacy Policy

Disclaimer

The information contained in this website is for general information purposes only. While we try to keep the information up to date and correct, we make no representations or give any warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the email for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In accessing this website, you agree that we will not be liable for any loss or damage, including without limitation, indirect or consequential loss or damage arising out of, or in connection with, the use of this website or arising out of anything omitted from this website. Sonter Agency takes no responsibility for, and will not be liable for, the website being temporarily unavailable for any reason.

Privacy Policy

Sonter Agency (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and manage your personal information.

What is Personal Information?

“Personal information” is defined in the Privacy Act 1988 (Cth) as information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

Examples include your name, date of birth, address, telephone number, email address, financial details, and occupation.

What Personal Information Do We Collect?

The type of personal information we collect depends on the nature of your interaction with us. We may collect:

• Your full name
• Date of birth
• Residential and postal address
• Email address
• Phone numbers (home, work, mobile)
• Occupation and employer details
• Financial information, such as income and bank details
• Property ownership and leasing details
• Details of your spouse, dependents, or co-tenants if relevant

How We Collect Personal Information

We collect personal information directly from you when you:

• Access our website or contact us online
• Call, email, or write to us
• Interact with our team in person
• Complete forms or agreements
• Enter competitions or promotions
• Provide feedback, lodge complaints, or complete surveys

We may also collect information from third parties, including:

• Publicly available sources
• Real estate databases
• Your authorised representatives
• Past property managers, lessors or employers
• Credit reporting agencies or financial institutions
• Government agencies such as Titles Registry or Residential Tenancies Authority

How We Use Your Personal Information

We use your information to:

• Assist with buying, selling, leasing, or managing real estate
• Communicate with you and respond to enquiries
• Coordinate services such as finance, insurance, trades, and utility connections
• Conduct marketing, research, and customer feedback activities
• Maintain accurate records and contact details
• Fulfil legal and regulatory obligations
• Improve our services, website, and client experience

Disclosure of Personal Information

We may disclose your personal information to:

• Our staff, contractors, or consultants
• Financial institutions and insurance providers
• Government agencies, including Titles Registry and RTA
• Marketing service providers (for direct marketing purposes)
• Tradespeople or service providers managing your property
• Real estate websites or listing portals
• Legal and professional advisers
• Third parties you have consented to

Where required, information may also be disclosed:

• To comply with the law or court orders
• To enforce our legal rights
• To investigate unlawful or improper conduct

Marketing Communications

We may send you marketing materials related to our services via mail, email, SMS or phone. You may opt-out at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us directly using the details below

We will respect your communication preferences and cease marketing upon your request.

Cookies and Website Analytics

Our website may use cookies and third-party analytics tools to:

• Recognise your browser or device
• Measure website traffic and usage trends
• Improve functionality and user experience

This information is generally anonymous and does not personally identify you. You may adjust your browser settings to disable cookies, though this may affect site functionality.

Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, or modification.

Measures include:

• Secure electronic storage and firewalls
• Restricted access to personal data
• Confidentiality agreements with staff and contractors
• Physical security of office spaces and filing systems

If personal information is no longer required, we will securely destroy or de-identify it in accordance with legal obligations.

Overseas Disclosure

Some service providers we use (e.g. for cloud storage or marketing tools) may be based overseas. Where your personal information is transferred internationally, we ensure these third parties comply with Australian privacy standards through contracts and safeguards.

Access and Correction of Your Information

You may request access to the personal information we hold about you. We will respond within a reasonable timeframe and may charge a small fee to cover administrative costs.

If your personal information is incorrect or outdated, you may ask us to update it. If we refuse your request, we will provide written reasons and explain how you can lodge a complaint.

Complaints and Concerns

If you believe we have mishandled your personal information or breached the APPs, please contact us. We take complaints seriously and will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Website: www.oaic.gov.au
• Address: GPO Box 5218, Sydney NSW 2001

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Contact Us

Sonter Agency
Address: 1/7-9 Stevens Street, Southport
Email: admin@sonteragency.com.au
Phone: 07 5532 2857
Website: sonteragency.com.au